Dialling 000 Skills

Lesson 9 of 10: Emergency Skills

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WALT (We Are Learning To)

• Understand the importance of dialing 000 in an emergency.
• Know the correct steps to dial and communicate when calling 000.

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Success Criteria

• Students can clearly recite the steps to dial 000.
• Demonstrate confidence in role-playing an emergency call.
• Show understanding of when and why to call 000.

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Curriculum Links (Western Australian Curriculum: Health and Physical Education, Year 2)

• Content Description:

  • AC9HP2P05 - Identify and demonstrate protective behaviours and help-seeking strategies they can use to help them and others stay safe.
  • AC9HP2P03 - Identify how different situations influence emotional responses, including during emergencies (through role-play).

• Elaborations:

  • AC9HP2P05_E2 - Identifying and rehearsing strategies when requiring assistance such as asking an adult and problem-solving with friends.
  • AC9HP2P03_E4 - Identifying how someone might feel, think and act during emergencies through role-play (ideal for practicing emergency calls).

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Materials Needed

• Toy phones (one for each pair of students).
• Large, colourful laminated flowchart steps for dialing 000 (with icons/pictures).
• Visual aids/posters with key emergency numbers.
• Scenario cards with emergency situations.
• Whiteboard and markers (bright colours).

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Lesson Duration: 30 minutes

Class Size: 25 students

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Lesson Outline

1. Introduction (5 minutes)

• Engage: Show a bright poster with the number 000 in bold, colourful font.
• Ask: "What do you think 000 means?"
• Explain simply: "000 is the number we call when there is a serious emergency and we need help fast."
• Introduce the lesson's WALT and success criteria verbally, showing them visually.

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2. Teaching Content (5 minutes)

• Using a large laminated flowchart, go through the steps to dial 000:

  1. Pick up the phone.
  2. Dial 0-0-0 clearly and slowly.
  3. Wait for the operator to answer.
  4. Tell them your emergency - what, where, who.
  5. Follow any instructions they give.

• Use simple language with bright icons for each step — good for dyslexic-friendly learning.

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3. Guided Practice with Toy Phones (10 minutes)

• Pair students and give each pair a toy phone.
• Call out different emergency scenarios (e.g., "There is a fire," "Someone is hurt," "There is a stranger being dangerous").
• Students take turns dialling 000 on the toy phone, practising the correct steps and what to say.
• Teacher and aides circulate, prompting and supporting.
• Use praise and positive reinforcement with colourful stickers or stamps for successful attempts.

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4. Extension - Role-play Emergency Scenarios (5 minutes)

• Select a few pairs/group volunteers to role-play emergency calls in front of the class using the toy phones.
• Encourage them to speak clearly and use the flowchart as a prompt.
• Emphasise respectful, calm behaviour (deep breaths if nervous).
• Class cheers and applauds each role-play to build confidence.

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5. Conclusion and Recap (5 minutes)

• Recap the importance of dialing 000 only in emergencies.
• Quick whole-class shout out or “call and response” practise of the steps to dial 000.
• Highlight when NOT to call 000 (e.g., for jokes or unimportant problems).
• Send home a simple, colourful flowchart sheet for families to review.

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Differentiation Strategies

• For diverse learners:

  • Use the dyslexia-friendly flowchart with simple text and pictures.
  • Pair verbal instructions with visual aids.
  • Provide hands-on practice with toy phones to support kinesthetic learning.
  • Use short, clear sentences and repetition.

• For advanced learners:

  • Challenge with more complex role-play scenarios (e.g., describing details to the operator).
  • Encourage explaining why it's important to give clear, calm information.
  • Ask them to think of other emergency numbers for different help services (police, fire, ambulance).

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Assessment

• Observe students during role-play and phone practice for accurate step recall and communication.
• Ask students individually to explain the steps of calling 000 in their own words.
• Use a simple checklist to record if students can:
  • Recite steps correctly.
  • Use the toy phone confidently.
  • Understand when to call 000.

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Teacher Reflection Notes

• Note which students needed extra support or extension.
• Reflect on engagement with hands-on activities and role-play.
• Plan to revisit the concept in the next lesson if needed.

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This lesson fosters confidence in emergency skills with an active, colourful, hands-on approach aligned to the Western Australian Year 2 Health curriculum focus on protective behaviours and help-seeking strategies .