Workplace Communication: Building Professional Relationships

Year 10 Business Studies Developing Essential Soft Skills Creating Respectful Work Environments

WALT: We Are Learning To...

Understand the importance of effective workplace communication Develop active listening skills for professional success Recognise how body language impacts workplace relationships Apply communication strategies to build respectful professional relationships

Think-Pair-Share: Communication Challenges

Think: What communication challenges have you observed in group work or part-time jobs? Pair: Share your experiences with a partner Share: Discuss common challenges as a class

Why Workplace Communication Matters

Builds trust and credibility with colleagues and supervisors Reduces misunderstandings and workplace conflicts Increases productivity and team efficiency Opens opportunities for career advancement Creates positive workplace culture and job satisfaction

Active Listening: The Foundation of Communication

{"left":"Give full attention to the speaker\nMaintain appropriate eye contact\nAvoid interrupting or finishing sentences\nAsk clarifying questions","right":"Paraphrase what you've heard\nShow engagement through nodding and verbal cues\nPut away distractions like phones\nTake notes when appropriate"}

Listening Skills Practice

Partner A: Share a workplace scenario or problem (2 minutes) Partner B: Practice active listening techniques Switch roles and repeat Debrief: What listening techniques worked best?

Body Language in Professional Settings

Building Respectful Relationships

"The single biggest problem in communication is the illusion that it has taken place." - George Bernard Shaw