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Communication Types and Influence
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Communication Types and Influence
Part 1: Understanding Communication Types
1. For each scenario below, select whether it is Verbal (V), Non-verbal (N), or Tone-based (T) communication:
A person saying "Good morning" in a cheerful voice
Maintaining eye contact during conversation
Speaking sarcastically while saying "Great job"
Crossing arms during a discussion
Writing an email to a colleague
Part 2: Cultural Context Analysis
2. Explain how the following gestures might be interpreted differently across cultures:
Thumbs up gesture:
Direct eye contact:
Part 3: Communication Influence
3. Match each communication element with its potential influence:
1. Voice pitch
2. Hand gestures
3. Written words
A. Can emphasise key points visually
B. Conveys emotional state
C. Provides clear, documented meaning
Part 4: Scenario Analysis
4. Read the following scenario and identify all forms of communication present:
Sarah enters a meeting room, smiles briefly, says "Hi everyone" in a quiet voice, and quickly takes a seat at the far end of the table while looking at her phone.
Verbal greeting
Facial expression
Tone of voice
Physical positioning
Body language
5. How might this combination of communication elements influence how others perceive Sarah? Explain your answer:
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