Professional Lab Communication Scenarios

Name:

Date:

Laboratory professional communicating with patient and doctor

📝 Part 1: Written Communication Responses

1. Scenario: A patient calls questioning the accuracy of their blood glucose results, saying "These numbers seem too high. Are you sure the lab didn't make a mistake?"

Write a professional written response (email format):

2. Scenario: A doctor emails requesting urgent confirmation of a patient's cardiac enzyme results to make an immediate treatment decision.

Write a professional email response confirming the results:

3. Scenario: A patient questions a possible lab error in their cholesterol panel, stating the results are very different from last month's test.

Write a professional written response addressing their concern:

🗣️ Part 2: Spoken Communication Practice

4. Scenario: A doctor requests lab results via email but asks for a phone call to discuss critical values.

Write what you would say during the phone conversation (include greeting, information delivery, and closing):

5. Scenario: A patient asks you to interpret their lab results and wants to know what their elevated white blood cell count means for their health.

Write your spoken response (remember: stay within scope of practice):