📋 Part 1: Multiple Choice Questions
Choose the BEST answer for each question by filling in the circle.
1. Which skill is MOST important when working in a team?
Working alone to avoid conflict
Active listening and clear communication
Always agreeing with everyone
Completing tasks as quickly as possible
2. What does 'empathy' mean in the workplace?
Understanding and sharing others' feelings
Being the loudest person in meetings
Always putting yourself first
Avoiding difficult conversations
3. Which behaviour shows good workplace communication?
Interrupting colleagues frequently
Only speaking when spoken to
Making eye contact and asking clarifying questions
Using only text messages for all communication
4. What is 'conflict resolution'?
Avoiding all disagreements
Always letting the boss decide
Finding solutions to workplace disagreements
Arguing until someone gives up
5. Which demonstrates good teamwork skills?
Taking credit for all group achievements
Sharing responsibilities and supporting colleagues
Doing everyone else's work
Only helping people you like
6. What is 'emotional intelligence' in the workplace?
Being the smartest person in the room
Managing your emotions and understanding others'
Never showing any emotions at work
Crying when things go wrong
7. Which shows respect for cultural differences?
Making jokes about other cultures
Only working with people like yourself
Learning about and valuing diverse perspectives
Ignoring cultural differences completely
8. What is 'constructive feedback'?
Helpful suggestions for improvement
Harsh criticism without solutions
Only positive comments
Complaints about everything
9. Which behaviour shows good leadership skills?
Telling everyone what to do
Motivating others and leading by example
Taking the easiest tasks for yourself
Blaming others when things go wrong
10. What does 'professional networking' involve?
Only talking to senior managers
Building positive relationships with colleagues and contacts
Gossiping about other employees
Avoiding social events at work
✏️ Part 2: Written Response Questions
Answer each question in complete sentences.
11. Describe a situation where good communication skills would be essential in the workplace. Explain why these skills matter.
12. Explain how showing empathy towards a stressed colleague could improve the workplace environment.
13. Extension: Choose THREE interpersonal skills from this worksheet and explain how they work together to create a positive workplace. Give a specific example.
Differentiation Support: If you need help, focus on explaining just ONE interpersonal skill and why it's important at work.
