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Workplace Language Introduction

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Workplace Language Introduction

Read the workplace situations carefully. Choose language that is clear, respectful and appropriate for the audience and purpose. The term “register” means the level of formality used in language or a message.

Read the situation

At a community sports centre, new staff member Alex attends an induction. The coordinator says: “Before opening, complete the facility checklist. Report any hazards to the duty manager. If equipment is damaged, tag it out of service and record the issue in the maintenance log.” Alex asks, “Could you show me where the checklist is and explain what ‘tag it out of service’ means?” The coordinator explains that damaged equipment must not be used until it has been checked and cleared.

1.In the induction, what does the phrase “tag it out of service” mean? Choose the clearest definition.
  • Put a label on equipment so it is not used until it has been checked
  • Write the equipment’s name in the staff roster
  • Move the equipment to another part of the building
  • Ask a colleague to use the equipment carefully
2.Match each workplace term from the induction to its meaning.
  • Hazard
  • Duty manager
  • Maintenance log
  • Induction
  • An introduction to a workplace, its expectations and procedures
  • Something that could cause harm or injury
  • The manager responsible for a particular shift
  • A record of repairs, faults or equipment issues
3.The coordinator uses specialist terms such as “hazard” and “maintenance log”. What is this kind of industry-specific vocabulary called?
4.Alex does not understand a safety instruction. Which response is the most effective and responsible?
  • Guess what the instruction means and continue
  • Ask a clear question and check the instruction before acting
  • Ignore the instruction because it is probably routine
  • Wait until the end of the shift to mention the confusion
5.Choose the register that best suits each situation: formal or informal. (a) Sending a progress update to the centre manager by email. (b) Asking a familiar co-worker to pass you a pen during a quiet moment. (c) Reporting an equipment fault to the duty manager.
6.Rewrite this message so it is suitable for notifying a supervisor: “Hey, the treadmill’s busted. I chucked a sign on it. Can someone sort it?” Include the problem, the action already taken and a polite request.
7.True or false: Workplace language must always be highly formal, even when speaking with a colleague during a break.
TrueFalse
8.Complete the sentence with the best vocabulary word: The level of formality used in a message is its .
9.A new worker says, “I’m not sure what ‘facility checklist’ means.” Write one plain-English explanation that would help them, without making them feel embarrassed.
10.Explain why adapting workplace language to your audience matters. Include one example of how you might explain a technical term differently to a new worker and an experienced colleague.

3 printable pages

  • Workplace Language Introduction, page 1 of 3: Read the situation

    Page 1

  • Workplace Language Introduction, page 2 of 3: 4. Alex does not understand a safety instruction. Which response is the most effective and

    Page 2

  • Workplace Language Introduction, page 3 of 3: 10. Explain why adapting workplace language to your audience matters. Include one example…

    Page 3

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