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Email Inquiry Writing

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Email Inquiry Writing

Anahera and Georgia are helping organise a school sports day. They need information from the local sports centre about borrowing equipment. Practise planning and writing a clear, polite inquiry email. Use the details below; you do not need any other materials.

The situation

Anahera and Georgia are writing on behalf of the sports day team. They want to borrow 12 cones and 4 stopwatches from Harbour Sports Centre for Friday 18 September. They need to know whether the equipment is available, what the hire cost is, and when it can be collected. Their contact person is the centre coordinator.

1.Which option best explains the purpose of an inquiry email in this situation?
  • To tell the sports centre what happened at last year's sports day
  • To ask the sports centre for specific information about borrowing equipment
  • To invite the sports centre coordinator to compete in a race
  • To complain that the school has too much sports equipment
2.Write the clearest subject line for Anahera and Georgia's email. It should tell the recipient what the message is about.
3.Number these parts from 1 to 5 to show a sensible order for a polite inquiry email: closing and name; greeting; reason for writing and who you are; specific questions; thank-you sentence.
4.Match each email phrase with its purpose.
  • I am writing on behalf of our sports day team.
  • Could you please tell us whether the equipment is available?
  • Thank you for your time and help.
  • Kind regards,
  • Making a polite request
  • Closing the email politely
  • Showing gratitude
  • Introducing the writers and their reason for contacting the centre
5.Improve this sentence so it sounds polite and specific: “Tell us if we can get the cones and stopwatches.”
6.Anahera drafts this sentence: “We would like to borrow some equipment sometime in September.” Name two important details from the situation that she should add.
7.Anahera needs to ask about availability, cost, and collection. Which three questions cover all the information she needs?
  • Is the equipment available on Friday 18 September? What is the hire cost? When can we collect it?
  • Do you like sports days? Is the centre busy? Who works there?
  • Can we have some equipment? Is it good? Can you reply soon?
  • What colour are the cones? How many races should we have? Is Friday a good day?
8.Write a complete email to the coordinator at Harbour Sports Centre. Include a clear subject line, a suitable greeting, who is writing and why, the date and quantities, questions about availability, cost and collection, a thank-you, and a polite closing. Sign it with Anahera and Georgia.
9.Reread your email. Name one specific change you made, or would make, to improve its clarity, politeness, organisation, spelling, or punctuation.

3 printable pages

  • Email Inquiry Writing, page 1 of 3: The situation

    Page 1

  • Email Inquiry Writing, page 2 of 3: 4. Match each email phrase with its purpose.

    Page 2

  • Email Inquiry Writing, page 3 of 3: 8. Write a complete email to the coordinator at Harbour Sports Centre. Include a clear…

    Page 3

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