Professional English Communication Skills
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Professional English Communication Skills
1 · Choose language with purpose
Focus on tone, precision and the effect your words have on the reader or listener.
- That deadline is unrealistic.
- I understand the proposed deadline; could we review the workload before confirming it?
- No, we cannot do that.
- You have not thought this through.
- That is a valuable point; it may help us reduce delays.
- Obviously, that is what we should have done.
- I can see the benefit of that approach.
- Fine, if you say so.
2 · Meetings and client communication
A project team is clarifying a client brief, agreeing actions and keeping the conversation constructive.
- Ask for more detail
- Suggest a next step
- Enter the discussion politely
- Summarise decisions
- As a next step, we could test the draft with a small group.
- To recap, we will revise the draft by Friday and review it on Monday.
- Could you clarify what you mean by the revised estimate?
- If I may add one point, the figures include delivery costs.
3 · Edit for impact
Professional communication is not about using the longest words. Aim for accuracy, courtesy and a clear purpose.
- validate
- like
- do
- fix
3 printable pages
Page 1
Page 2
Page 3
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