Communication Skills Practice
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Communication Skills Practice
The missing message
Asha, Florence and Callum are planning a weekend cycle ride in a group chat. Asha suggests meeting at 10. Florence replies, “Fine.” Callum reads this as annoyed, but Florence meant that the time works for him. Later, Asha asks Florence a question in person while he is rushing to catch a bus. He answers briefly and leaves. Asha thinks he is ignoring her. No one has checked what the others meant.
Asha: Shall we meet at 10 on Saturday?
Florence: Fine.
Callum: Are you annoyed, Florence?
Florence: No, I just mean 10 works for me.
Read between the lines
Use the situation and thread above to answer Questions 1–3.
- “Why are you being so rude?”
- “When you say ‘fine’, do you mean 10 works for you?”
- “Forget it. I’ll decide the time.”
- “You always make planning difficult.”
Listening that helps
Active listening means giving someone attention, checking you understand and responding with care. People show attention in different ways; eye contact is not essential and may feel uncomfortable for some.
- Letting her finish before replying
- Asking a calm question to clarify
- Planning a comeback while she is still speaking
- Summarising what he thinks she means
Choose your next step
Respectful communication does not mean agreeing with everything. It means expressing your view clearly, listening to other people and setting boundaries when needed.
3 printable pages
Page 1
Page 2
Page 3
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