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Workplace Interpersonal Skills Assessment

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Workplace Interpersonal Skills Assessment

A community café is preparing for a busy weekend. Read the situation, then show how respectful communication, listening and teamwork can help people work well together. For written questions, explain your choices.

The café team

Asha, Hollie and Morgan are getting ready for a busy Saturday at a community café. Asha is making the rota, Hollie is checking food supplies, and Morgan is greeting customers. The team has just learnt that a delivery will arrive late. Hollie looks worried because he has not finished checking the supplies. Asha asks, “What do you think we should do?” Morgan starts to answer, but Hollie has not spoken yet.

1.Which response would best help the team make a good plan?
  • Morgan should interrupt Hollie and decide everything quickly.
  • Asha should give Hollie time to explain, then invite ideas from everyone.
  • The team should ignore the late delivery and carry on as planned.
  • Hollie should be blamed for not finishing the check.
2.Name two actions that show active listening when Hollie explains the problem.
3.Hollie says, “I’m worried the missing supplies will leave us short.” Write one empathetic reply that recognises how he feels and offers support.
4.True or false: Giving constructive feedback means describing a specific action and suggesting a helpful next step, rather than attacking someone’s character.
TrueFalse
5.The team disagrees about what to do first. Put these actions in a sensible order by numbering them 1–4: listen to each person’s view; agree a practical plan; explain the problem calmly; check that everyone understands their task.
6.Morgan suggests, “Let’s check which supplies we have, contact the supplier, and agree a temporary menu.” Give one reason this is a helpful suggestion and one question the team could ask before deciding.
7.Hollie has done extra work checking the supplies. Write a short, specific and respectful piece of feedback that recognises his contribution.
8.A customer becomes impatient about the changed menu. Which response is most professional?
  • “That’s not my problem. You’ll have to wait.”
  • “I understand the change is disappointing. I can explain today’s options.”
  • “Please complain to someone else.”
  • “You should have arrived earlier.”
9.The team’s plan is to offer a temporary menu and tell customers about it clearly. Write a brief message Asha could send to the café manager explaining the issue, the plan and any support the team needs.
10.A new volunteer is quieter than the rest of the team. Name one way to include them without putting them under pressure, and explain why it helps.
11.Name two interpersonal skills the café team used or could use, and explain how each one helps the team work well.

3 printable pages

  • Workplace Interpersonal Skills Assessment, page 1 of 3: The café team

    Page 1

  • Workplace Interpersonal Skills Assessment, page 2 of 3: 5. The team disagrees about what to do first. Put these actions in a sensible order by…

    Page 2

  • Workplace Interpersonal Skills Assessment, page 3 of 3: 10. A new volunteer is quieter than the rest of the team. Name one way to include them…

    Page 3

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