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First Aid Response Skills

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First Aid Response Skills

Read the bakery scenarios and choose safe, practical responses. In a real emergency, check for danger, call 111 when needed, and follow the dispatcher’s instructions. First aid is not a substitute for professional care.

Make the scene safe

Rawiri is working at a local bakery when Hugo slips near a spilled drink and lands awkwardly. Mei is nearby. Think first about safety and getting help.

1.The floor is still slippery and a hot tray is on the bench beside Hugo. What should Mei do first?
  • Rush straight to Hugo and lift him up.
  • Ask someone to make the area safe, then approach only when it is safe.
  • Give Hugo food and water.
  • Leave without telling anyone.
2.Hugo is awake and responding. Write two calm, respectful things Mei could say or ask while checking what happened.
3.Hugo says his wrist hurts badly and looks swollen. Choose the safest response.
  • Straighten the wrist and test how far it moves.
  • Support the wrist in the position found, keep it still, and arrange medical assessment.
  • Massage the wrist firmly.
  • Put ice directly on the skin and send Hugo back to work.

Choose and explain a response

Consider how to respond to common injuries. Keep the person comfortable, monitor them, and seek professional help when needed.

4.Mei burns her forearm on a hot baking tray. What should she do first?
  • Apply butter, oil or cream.
  • Cool the burn under cool running water for 20 minutes; remove jewellery or loose clothing nearby, but not anything stuck to the skin.
  • Pop any blisters.
  • Cover the burn tightly before cooling it.
5.A colleague twists an ankle while carrying a light box. The ankle is painful but there is no obvious deformity. Name two sensible first-aid actions and one sign that means they should get medical assessment promptly.
6.Match each situation with the most appropriate immediate action.
  • A person is unresponsive and not breathing normally
  • A small cut is bleeding
  • A person may have a fracture
  • Apply firm, continuous pressure with a clean dressing
  • Call 111, start CPR and use an AED if available; follow dispatcher instructions
  • Keep the injured part still and arrange medical help
7.Rawiri finds a clean cloth for a bleeding cut. The cloth becomes soaked. What should he do next?
  • Remove it to inspect the cut, then start again.
  • Place another clean dressing on top and keep firm pressure; get help if bleeding is severe or does not stop.
  • Wash the cut with hot water while it is bleeding heavily.
  • Tie a cord tightly around the limb.

Put the steps in practice

Use clear priorities: protect yourself and others, check the person, call for help when needed, give appropriate care, and keep monitoring.

8.Hugo becomes pale and says he feels faint. Give two things Mei should do while help is being arranged.
9.Write a short emergency call message Mei could give to 111: include the location, what happened, the person’s condition, and what help is needed. For the location, write “[bakery name and full address]” as a placeholder.
10.True or false: If someone is unconscious but breathing normally, leave them alone to rest and check back later.
TrueFalse
11.After the incident, what is one useful way the bakery team could improve its readiness for future emergencies?

3 printable pages

  • First Aid Response Skills, page 1 of 3: Make the scene safe

    Page 1

  • First Aid Response Skills, page 2 of 3: Choose and explain a response

    Page 2

  • First Aid Response Skills, page 3 of 3: Put the steps in practice

    Page 3

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