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Oral Communication Goals

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Oral Communication Goals

Read the pizza-shop scene, then try each task. Think about how a clear speaker and an active listener can work together.

The pizza-shop mix-up

Matilda-Mae, Xavier and Omar are preparing a class pizza order. Matilda-Mae says, “We need two vegetarian pizzas and one cheese pizza. Please write that down.” Xavier looks at her, nods and replies, “Two vegetarian and one cheese. Is that right?” Matilda-Mae confirms. Omar then says, “I can check the order before we send it.” They take turns, listen, and check that the message is understood.

1.Choose the best description of oral communication.
  • Sharing and understanding messages through speaking and listening
  • Writing a message without speaking
  • Reading silently without responding
  • Drawing a picture for someone
2.In Matilda-Mae’s first exchange with Xavier, name the speaker, the listener, the message, the context and one example of feedback.
3.Xavier wants to show Matilda-Mae that he is listening. Which response is most helpful?
  • Look away and start talking about something else
  • Interrupt before she has finished
  • Face her, listen, and repeat the order to check it
  • Nod while thinking about what to say next
4.Good listeners can give feedback by asking a relevant question or briefly restating the message.
TrueFalse
5.When I am the , I should speak clearly. When I am the , I should listen carefully and give helpful .
6.Imagine Xavier accidentally writes down two cheese pizzas instead. Write one respectful sentence Matilda-Mae could say to correct the misunderstanding.
7.Match each action with the skill it shows.
  • Speak at a steady pace
  • Wait until the speaker finishes
  • Ask, “Did I get that right?”
  • Taking turns
  • Clear speaking
  • Checking understanding
8.Explain why speaking clearly and checking the order matters in the pizza-shop situation.
9.Choose one speaking or listening skill to practise in your next group conversation. Write a specific goal and one action you will take to reach it.

2 printable pages

  • Oral Communication Goals, page 1 of 2: The pizza-shop mix-up

    Page 1

  • Oral Communication Goals, page 2 of 2: 6. Imagine Xavier accidentally writes down two cheese pizzas instead. Write one respectful

    Page 2

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