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Year 12 Business Revision

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Year 12 Business Revision

Read the business scenario, then answer each question. Use business terminology and support longer answers with evidence from the scenario.

Business scenario: Coastline Roasters

Coastline Roasters is an Australian coffee company with cafés in several cities and a small coffee-roasting operation. The board sets the company’s long-term direction. The chief executive officer (CEO) and senior executives decide whether to open another café and approve major investment. Regional managers turn company goals into plans for their areas, monitor results and report progress to executives. Café managers organise staff rosters, train employees and respond to daily issues. Baristas prepare orders and speak directly with customers. After customers report long waits, baristas share the feedback with their café manager. The manager sends the issue and weekly wait-time figures to the regional manager, who proposes extra training and revised staffing plans.

Management and communication revision

Apply the scenario and your business knowledge. Where a question asks you to explain, give a reason or consequence.

1.Which role in Coastline Roasters is part of top-level management?

A barista preparing orders
A café manager organising a roster
The chief executive officer approving major investment
A regional manager monitoring café results

2.Fill in the missing term: A regional manager who turns company goals into plans for a geographic area is working at the level of management.

3.The CEO tells café managers that every café must reduce customer waiting times. What direction does this communication mainly travel?

Upward
Downward
Lateral
External

4.Baristas tell their café manager that customers are experiencing long waits. Identify the direction of this communication and explain what makes it that type.

5.Match each Coastline Roasters task to the most appropriate management level.

Approve investment to open another café
Turn company goals into plans for a region
Organise a café’s weekly staff roster
Prepare orders and speak directly with customers

Middle management
Front-line staff
Top-level management
Front-line management

6.True or false: A regional manager’s role can include passing front-line feedback to senior executives while also communicating company plans to café managers.

TrueFalse

7.Explain why middle management is sometimes described as a bridge between senior management and front-line employees. Use one detail from the scenario.

8.Suppose the café manager fails to send the baristas’ waiting-time feedback to the regional manager. Describe one likely consequence for Coastline Roasters.

9.Recommend one practical way the regional manager could encourage accurate upward communication from café staff. Explain how it could help.

10.The board is considering opening a café in a new Australian city. Explain why this decision is more appropriate for top-level management than for a barista.