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Year 12 Business Revision
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Year 12 Business Revision
📚 Part 1: Multiple Choice
1. Which role is typically part of top-level management?
Chief Executive Officer (CEO)
Team supervisor on the shop floor
Customer service assistant
Entry-level sales representative
2. Which task is most likely a top-level managerial responsibility?
Deciding to open a new store
Creating a weekly staff roster
Serving a customer complaint
Operating production machinery
3. What is the direction of communication when goals and policies flow from the board to staff?
Upward communication
Downward communication
Lateral communication
External communication
4. Check all functions that typically belong to middle management:
Translate organisational goals into departmental plans
Set the company's long-term vision
Carry out day-to-day customer service tasks
Allocate resources and manage teams
5. Why is middle management often called "the bridge" between top-level and front line?
Because they interpret top-level instructions and pass feedback up
Because they only supervise assembly line workers
Because they decide company expansion and budgets
Because they do customer sales on the shop floor
✏️ Part 2: Short Answers & Matching
6. Define the term front line in one sentence (focus on role and activities):
7. List two decisions that a top-level manager would typically make (use concise phrases):
8. Explain one likely consequence if communication breaks down between levels of management:
9. Match each task (left) to the most appropriate level of management (right). Draw a line to connect.
A. Decide to open a new store
B. Create a weekly staff roster
C. Serve a customer complaint
D. Report departmental progress to the board
1. Top-level management
2. Middle management
3. Front line
4. Middle management
10. Suggest one practical strategy a middle manager could use to improve upward communication from front-line staff:
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