📦 Part 1: Logistics Vocabulary

1. Match each logistics term with its correct definition:

a) Inventory

b) Lead time

c) Distribution centre

d) Freight

1) Goods being transported

2) Time between order and delivery

3) Stock of goods held by a company

4) Warehouse for storing and shipping products

2. Choose the best word to complete each sentence:

a) The _____________ arrived three days late due to traffic delays.

shipment

invoice

warehouse

b) We need to check our _____________ levels before placing a new order.

transport

inventory

packaging

3. Complete the sentences with the correct logistics terms:

a) The goods will be stored in our _____________ until they are ready for delivery.

b) Please track the _____________ number to see where your package is located.

c) Our _____________ chain includes suppliers from three different countries.

📋 Part 2: Reading Comprehension

Read the following email and answer the questions below:

From: Sarah Chen, Logistics Manager
To: Operations Team
Subject: Urgent: Delivery Delay

Dear Team,

I'm writing to inform you that our shipment from Manchester to Birmingham has been delayed by 48 hours due to severe weather conditions. The original delivery date was 15/03/2024, but the goods will now arrive on 17/03/2024.

The shipment contains 500 units of Product X and 300 units of Product Y, with a total weight of 2,500 kilograms. Please update the inventory system and notify our customers immediately about this delay.

We have arranged alternative transportation for future shipments to avoid similar delays.

Best regards,
Sarah Chen

4. Answer the following questions based on the email:

a) What caused the delivery delay? ________________________________

b) How many total units are in the shipment? _______________________

c) What is the new delivery date? ________________________________

5. Choose the correct answer:

What action should the team take immediately?

Order more products

Contact customers about the delay

Find a new supplier

Cancel the shipment

💼 Part 3: Professional Communication

6. You are a logistics coordinator. Write a short email (3-4 sentences) to a customer explaining that their order will be delayed by one week due to supply chain issues. Use professional language.

7. Choose the most professional phrases for logistics communication:

"We regret to inform you of a delay"

"Your stuff is going to be late"

"We apologise for any inconvenience"

"The shipment is running behind schedule"

"Things got messed up"